If access is required for visitors outside of the standard operating hours, special arrangements can be made via the Investa Connect Helpdesk.
For tenants who occupy whole floors, lift access to the floor outside of operating hours can be arranged to suit your requirements.
In the case of an emergency whilst travelling inside a lift, please press and hold the emergency button for 5 seconds and await a reply.
There is no public access to the building on Saturday, Sunday, or public holidays, however you may still enter the building and the lifts using your building access pass.
39 Martin Place, Sydney
Tenant Information Manual
Explore the community
Amenities
Sub-title
Building and Lift Access
Security and Access Cards
All requests for access cards must be lodged via the Investa Connect Helpdesk. Access card charges will be billed to your monthly tenant sundries account. Please allow 48 hours for access cards to be generated.
Loading dock
The Loading Dock is managed by the Dock Master and is open from 7am-7pm weekdays and weekends with prior arrangements. For safety reasons, all directions of the Dock Master must be followed, always.
The real time online Loading Dock Management System (LDMS) requires all users to book deliveries to control / manage deliveries to the Dock The loading dock will also be managed by Dockmaster. The height restriction at the loading dock entrance is 3.60 metres.
There is no parking available in the building or loading dock.
No movement of bulky or cumbersome items in or out of the building, or within the lifts, is permitted without prior arrangement with the Building Management Team. All movement should be conducted via the Goods Lift.
Tenants are requested to advise prospective companies delivering goods of the above requirements. All deliveries requiring a dedicated lift, i.e. where several trips between the loading dock and point of delivery will be necessary, should be pre-arranged with your Building Management Team who will allocate the Goods Lift out of peak hours for a 30-minute booking, subject to availability.
It is also necessary to book the Goods Lift for bulk deliveries via the Loading dock booking.
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Loading Dock
Level: B1
Entry via Castlereagh St
Height restriction: 3.6 metres
Length restriction: 8.8 metres
Couriers and deliveries
It is recommended tenant’s mail be delivered directly to their tenancy or arrange for a PO Box with the local Post Office for large parcel deliveries. Note that all deliveries to the Office Tower tenants must be made using the Goods Lift via the Loading Dock.
Trolleys or bulky items must not enter a passenger lift or main building foyer without prior approval from your Building Management Team, so that the appropriate protective covering and arrangements can be arranged. Passenger lifts may only be used for deliveries of handheld goods. Motorcycle couriers must remove their helmets on arrival to the building.
Please note that Building Management and Building Security are unable to accept or hold mail or any other delivered item on behalf of a tenant.
Please notify security if you have any after-hours deliveries.
AED
Automated External Defibrillator (AED)
If someone within the building suffers from a sudden cardiac arrest, emergency services should be contacted immediately (call ‘000’). Once emergency services have been notified, the AED device can be used to treat the patient.
A defibrillator is an automated device that delivers an electric shock designed to restart a person’s heart if they have suffered from Sudden Cardiac Arrest (SCA). The survival rate for people suffering SCA is between 2% and 5%, which dramatically increases, depending on how quickly a defibrillator is used to restart the person’s heart.
While training is not required for the use of a defibrillator, it is available. If you wish to familiarise yourself with the device and undertake this training, please visit the following link www.defibtech.com.au/education
All FM staff are trained in providing first aid, including the use of defibrillators; however, use of the defibrillator should not be delayed in an attempt to find a first aid trained operator, as this dramatically decreases the survival rate of the patient.
To operate the device, simply take the AED to the patient, and press the green power button. From that point on, the unit will guide the treatment process.
