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388 George Street
388 George Street, Sydney

Tenant Information Manual

Sydney, NSW

388 George Street

Built 1982

Parking

Cafe

On Sydney’s most prominent intersection, the corner of George and King Streets, sits 388 George Street.

The redevelopment of 388 George Street was a significant transformation project completed in 2020. This project turned a 1970s office tower into a state-of-the-art A-grade commercial tower with a prime-new retail pavilion and improved connectivity to the surrounding Sydney CBD.

The building offers 38,364 square metres of A-Grade commercial office space and 2,680 square metres of prime retail space, one of the standout features of the redevelopment is the through-site link that integrates the building with the newly pedestrianised George Street, connecting it to King Street.

 
388 George Street, Sydney, NSW
NABERS Energy
NABERS Water

Ownership

  • 50% IGO
  • 50% Third Party
Explore the community

Amenities

  • Bars

  • Cafe

  • Restaurants

  • Shops

  • Parking

  • Security

  • Disabled Services

  • Recycling and Waste Management

  • Showers

  • Lockers

388 George Street

Hours of Operation and Building Access

Monday - Friday
Weekends
Public Access
8:00am – 5:00pm Access card only
Management Office
8:00am - 5:00pm Closed
Building Access
8:00am – 5:00pm Access card only
Concierge

8:00am – 4:00pm

N/A
Loading Dock

24/7

24/7
Goods Lift
Automatic Mode 24 hours, 7 days. Access limitations to floors may apply on tenant request
Building Services
Available 24 hours, 7 days, in accordance with each tenants specified requirements

Building and Lift Access

Special arrangements may be made with your Building Management Team if access for visitors is required outside of the standard operating hours. For tenants who occupy whole floors, lift access to the floor outside of operating hours can be arranged to suit your requirements.

In the case of an emergency whilst travelling inside a lift, please press and hold the emergency button for 5 seconds and await a reply.

There is no public access to the building on Saturday, Sunday, or public holidays, however you may still enter the building and the lifts using your building access pass.

388 George St

Security and Access Cards

All requests for access cards must be lodged via the Investa Connect Helpdesk. Access card charges will be billed to your monthly tenant sundries account. Please allow 48 hours for access cards to be generated.

388 George St

Car parking rules

  • Lights on in the carpark
  • Speeding in the carpark
  • Motorcycle Parking
  • Vehicle Security
  • Carpark Surveillance
  • No Idling
  • Height restriction
Lights on in the Car Park

Lights on in the carpark

Please observe the “lights on” requirement when driving in the car park to minimise risk to car park patrons.

Speeding in the Car Park

Speeding in the carpark

The car park has a 5kph maximum speed limit and we ask all drivers to adhere to this limit for the safety of car park users.

The Building Management Team reserves the right to revoke access, should car park users risk the safety of others.

 

Motorcycle Parking

Motorcycle Parking

Specific motorcycle parking is provided at the building. If you require motorcycle parking, please make enquiries with your Building Management Team.

 

Vehicle Security

Vehicle Security

Despite the regular surveillance in the car park, it is strongly recommended that all car park patrons observe a cautious approach to the security of vehicles and possessions within the vehicles.

Please ensure that your vehicles are locked and that no possessions are left in view within the vehicles.

 

Security Surveillance

Carpark Surveillance

Recorded Closed Circuit Television (CCTV) surveillance is provided through the building car park. In addition, regular patrols are conducted throughout the car park by car park personnel.

 

No Idling

No Idling

All cars must observe the no idling requirements with cars switched off when stationary.

Height restriction

Height restriction

Level: Basement
Height restriction: 1.9 metres

388 George St

Loading dock

The Loading Dock is managed by the Dock Master and is open from 5am-6pm weekdays (subject to change). For safety reasons, all directions of the Dock Master must be followed, always.

The Loading Dock is located on the lower ground floor accessible from King St. General use of the Loading Dock for the delivery and collection of goods is limited to 30 minutes, to ensure fair usage for all tenants. Use of the Loading Dock must be requested via the Investa Connect Help Desk at least 24 hours prior to the time of use to avoid disappointment. If you have arranged for contractors to carry out works within your tenancy and they require parking, please log a service request via the Investa Connect Help Desk.

  • Investa’s Online Sustainability Toolkit
    Loading Dock

    Level: Lower ground
    Height restriction: 2.9 metres

Couriers

Couriers and Deliveries

The building has onsite mailboxes for tenancy use. It is recommended that tenants arrange with management to be assigned a mailbox. It is also recommended tenant’s mail to be delivered directly to their tenancy, or arrange for a PO Box with the local Post Office for large parcel deliveries. Note that all deliveries to the Office Tower tenants must be made using the Goods Lift via the Loading Dock.

Trolleys or bulky items must not enter a passenger lift or main building foyer without prior approval from your Building Management Team, so that the appropriate protective covering and arrangements can be arranged. Passenger lifts may only be used for deliveries of handheld goods. Motorcycle couriers must remove their helmets on arrival to the building.

Please note that Building Management and Building Security are unable to accept or hold mail or any other delivered item on behalf of a tenant.

  • After Hours Deliveries

    The Building Management Team, employees, and contractors will not accept delivery of goods on your behalf.

    Should after hours deliveries be attempted without prior notification, your representative will be required to attend the appropriate entrance point to accept delivery of the goods. Under no circumstances will an after-hours delivery person or courier be allowed unescorted travel to a tenanted floor.

AED

Automated External Defibrillator (AED)

If someone within the building suffers from a sudden cardiac arrest, emergency services should be contacted immediately (call ‘000’). Once emergency services have been notified, the AED device can be used to treat the patient.

A defibrillator is an automated device that delivers an electric shock designed to restart a person’s heart if they have suffered from Sudden Cardiac Arrest (SCA). The survival rate for people suffering SCA is between 2% and 5%, which dramatically increases, depending on how quickly a defibrillator is used to restart the person’s heart.

While training is not required for the use of a defibrillator, it is available. If you wish to familiarise yourself with the device and undertake this training, please visit the following link www.defibtech.com.au/education

All FM staff are trained in providing first aid, including the use of defibrillators; however, use of the defibrillator should not be delayed in an attempt to find a first aid trained operator, as this dramatically decreases the survival rate of the patient.

To operate the device, simply take the AED to the patient, and press the green power button. From that point on, the unit will guide the treatment process.

 

388 George AED