123 Albert Hero
123 Albert Street, North Sydney

Tenant Information Manual

Brisbane, QLD

123 Albert Street

Positioned in the heart of Brisbane’s Midtown CBD, 123 Albert Street is a 6 Star Green Star–rated premium office tower designed for a connected, contemporary workplace experience.

The 26-level glass and steel building offers convenient access from Albert, Charlotte and Elizabeth Streets, with ground-floor retail enlivening three laneway entrances. Its prominent corner location provides abundant natural light and expansive outlooks, while efficient floor plates with offset lift cores support flexible workplace design. A major redevelopment completed in 2024 elevated the building’s amenity, introducing a high-quality lobby, 6 Star wellness centre and premium end-of-trip facilities.

 
Asset Statistics
Sustainability Performance
Nabers Energy Sustainability Rating stars
Nabers Water Sustainability Rating stars
Nabers Indoor Environment (IE) stars
WELL Health Safety Seal
WELL Core Seal
WELL Equity Rate Seal

About Investa

Investa is a leading real estate investment manager, developer, and industry innovator. We acquire, develop, and manage real estate assets on behalf of ourpartners.

We strive to create exceptional places, experiences and communities for our customers that shape our future cities and are kind to the environment.

Our investment, operational and asset management practices are guided by our ambition: to be at the leading edge of every real estate asset class we invest and operate in.

Explore the community

Amenities

  • Cafe

  • Restaurants

  • Park

  • Parking

  • Security

  • Concierge

  • Bike Storage

  • On-site Property Management

  • Lockers

  • Showers

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Hours of Operation and Building Access

Monday - Friday
Weekends
Public Access
8:00am - 6:00pm No public access
Building Access
7am - 6:00pm

 Secure access only 

Loading Dock

Deliveries can be made to Loading Dock Monday - Friday with prior arrangement with the facilities manager. 

Closed unless prior arrangement with the facilities manager

Car Park

Carpark access can be 24/7 or designated times based on the clearances approved by each individual tenant  

Secure access only

Goods Lift
Automatic Mode 24 hours, 7 days. Access limitations to floors may apply on tenant request
Building Services
Available 24 hours, 7 days, in accordance with each tenants specified requirements

Building and Lift Access

Special arrangements may be made with your Building Management Team if access for visitors is required outside of the standard operating hours. For tenants who occupy whole floors, lift access to the floor outside of operating hours can be arranged to suit your requirements.

In the case of an emergency whilst travelling inside a lift, please press and hold the emergency button for 5 seconds and await a reply.

There is no public access to the building on Saturday, Sunday, or public holidays, however you may still enter the building and the lifts using your building access pass.

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Security and Access Cards Security

123 Albert Street has a Security Control Room.  Security can be contacted on 07 3244 9510. However we recommend contacting our Facilities Manager on  0499 986 385  in the first instance.

All requests for access cards must be lodged via the Investa Connect Helpdesk. Access card charges will be billed to your monthly tenant sundries account. Please allow 48 hours for access cards to be generated.

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Car parking rules

  • Carpark Rules
  • Lights on in the carpark
  • Speeding in the carpark
  • Motorcycle Parking
  • Vehicle Security
  • Carpark Surveillance
  • No Idling
Carpark Rules

In order to park in reserved parking, a car park licence agreement must be in place. If you wish to obtain a parking licence, or are not sure if you have one, please contact your Property Manager. If no agreement is in place, our Service Team may refuse entry and/or use of the car park until such arrangements are made. 

Lights on in the carpark

Please observe the “lights on” requirement when driving in the car park to minimise risk to car park patrons.

Speeding in the carpark

The car park has a 5kph maximum speed limit and we ask all drivers to adhere to this limit for the safety of car park users.

The Building Management Team reserves the right to revoke access, should car park users risk the safety of others.

 

Motorcycle Parking

Specific motorcycle parking is provided at the building. If you require motorcycle parking, please make enquiries with your Building Management Team.

Vehicle Security

Despite the regular surveillance in the car park, it is strongly recommended that all car park patrons observe a cautious approach to the security of vehicles and possessions within the vehicles.

Please ensure that your vehicles are locked and that no possessions are left in view within the vehicles.

 

Carpark Surveillance

Recorded Closed Circuit Television (CCTV) surveillance is provided through the building car park. In addition, regular patrols are conducted throughout the car park by car park personnel.

No Idling

All cars must observe the no idling requirements with cars switched off when stationary.

Loading dock

The Loading Dock is managed by the Dock Master and is open from xam-xpm weekdays and weekends with prior arrangements. For safety reasons, all directions of the Dock Master must be followed, always.

The real time online Loading Dock Management System (LDMS) requires all users to book deliveries to control / manage deliveries to the Dock The loading dock will also be managed by Dockmaster. The height restriction at the loading dock entrance is 4 metres.

There is no parking available in the building or loading dock.

No movement of bulky or cumbersome items in or out of the building, or within the lifts, is permitted without prior arrangement with the Building Management Team. All movement should be conducted via the Goods Lift.

Tenants are requested to advise prospective companies delivering goods of the above requirements. All deliveries requiring a dedicated lift, i.e. where several trips between the loading dock and point of delivery will be necessary, should be pre-arranged with your Building Management Team who will allocate the Goods Lift out of peak hours for a 30-minute booking, subject to availability.

It is also necessary to book the Goods Lift for bulk deliveries via the Loading dock booking.

  • Investa’s Online Sustainability Toolkit
    Loading Dock

    The loading dock is accessible via Charlotte Street
    Height restriction: 4 metres                            

  • Web icons mint-secure parking
    Car Park

    Height restriction: 2.2 metres (Basement Level 1)

Couriers

Couriers and Deliveries

The building does not have onsite mailboxes for tenancy use. It is recommended that you arrange for your mail to be delivered directly to your tenancy or make arrangements for a PO Box with the local Post Office. 

Trolleys or bulky items must not enter a passenger lift or main building foyer without prior approval from your Building Management Team, so that the appropriate protective covering and arrangements can be arranged. Passenger lifts may only be used for deliveries of handheld goods. Motorcycle couriers must remove their helmets on arrival to the building. 

Please note that Building Management and Building Security are unable to accept or hold mail or any other delivered item on behalf of a tenant.

  • After Hours Deliveries

    The Building Management Team, employees, and contractors will not accept delivery of goods on your behalf.

    Should after hours deliveries be attempted without prior notification, your representative will be required to attend the appropriate entrance point to accept delivery of the goods. Under no circumstances will an after-hours delivery person or courier be allowed unescorted travel to a tenanted floor.

Accessibility

Accessible access is available via both the Mount Street and Spring Street entrances. The low-rise and high-rise lift banks, all accommodate accessible access to the tenancy floors. One lift in each bank provides access to the basement car park. An accessible bathroom is available via the entrance. For Glorietta Restaurant Access, please use the Retail Lift (Lift 17) on the Ground Floor.

Emergency and Ambulance

In the event of an emergency, tenants, their staff, clients, and guests should contact 000. In addition, tenants may contact your Investa Building Management Team or Building Security on in the event of an incident.
Emergency vehicles will usually park immediately outside the main entrance, however, during an incident they may enter via Walker Street by arrangement with building management and may have unimpeded use of a lift.

Automated External Defibrillator (AED)

If someone within the building suffers from a sudden cardiac arrest, emergency services should be contacted immediately (call ‘000’). Once emergency services have been notified, the AED device can be used to treat the patient.

A defibrillator is an automated device that delivers an electric shock designed to restart a person’s heart if they have suffered from Sudden Cardiac Arrest (SCA). The survival rate for people suffering SCA is between 2% and 5%, which dramatically increases, depending on how quickly a defibrillator is used to restart the person’s heart.

While training is not required for the use of a defibrillator, it is available. If you wish to familiarise yourself with the device and undertake this training, please visit the following link www.defibtech.com.au/education

All FM staff are trained in providing first aid, including the use of defibrillators; however, use of the defibrillator should not be delayed in an attempt to find a first aid trained operator, as this dramatically decreases the survival rate of the patient.

To operate the device, simply take the AED to the patient, and press the green power button. From that point on, the unit will guide the treatment process.

 

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