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120Collins_Skydeck_LR_09-2
120 Collins Street, Melbourne

Tenant Information Manual

Concierge

In line with our commitment to providing our tenants with a high standard of service and amenity, Investa provides a Concierge service for the building.

The concierge service operates Monday to Friday and provides the building tenants, their staff, and visitors, with an exceptional standard of service. The Concierge will welcome you, your employees, and important visitors to the building ensuring a lasting positive impression, not only of the building, but of your business.

The Concierge can provide directions, make local recommendations and assist you, your employees and your guests wherever possible.

If you wish to arrange for the Concierge to make an introductory visit to your tenancy, please contact either the Concierge or your Building Management Team to arrange a suitable time.

120+Collins+(4)

End of Trip Facilities and Bicycle Parking (XCLR)

End of trip bathroom facilities are available and include secure bicycle storage, lockers, ironing facilities and showers with complimentary towel service.

These facilities are provided for the benefit and enjoyment of all tenants and will operate on a first-come, first-served basis. The lockers are for use on a weekly basis and have a programmable keypad that will reset at the conclusion of each week.
Access to these facilities is via dedicated pedestrian and cyclist entry from the corner of Little Collins and Russell Street, with entry into the tower via a short walk across Basement Level 1.

We ask that tenants do not take bicycles up to tenanted floors or transport them via passenger lifts under any circumstances. Charging of devices (including but not limited to E Bikes and E scooters) is strictly not permitted, GPOs in the facilities are for maintenance and personal grooming only.

Please note use of these facilities including lockers and bicycle racks is at own risk.

 

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Insite

Investa is committed to ensuring your working life is easier. That is why we’ve created Insite by Investa – an exclusive in-building community activation program and app designed to provide a wide range of services and offers including dry cleaning, food and beverage, events, health and wellbeing and special offers.

To register for Insite by Investa, contact the Building Management Team.

To download Insite by Investa, search on the Apple Store or Google Play.

INSITE_Logo_Master_Mint

Cleaning

The cleaning of the building’s common areas and your tenancy is provided by the incumbent service provider and administered by Building Management. The tenancy cleaning component is then billed via your monthly rental invoice.

Across the Investa portfolio there is a very diverse range of tenancy cleaning requirements and expectations. These variations are influenced by a variety of factors including tenancy layout, design and individual business requirements. As a result, our Tenancy Standard Cleaning scope is a high level document designed to accommodate the most common requirements, with the ability to expand the scope to meet your business needs.

Below is the Tenancy Standard Cleaning scope that applies to the building, plus examples of common Tenancy Special Cleaning additions. If you would like to discuss your specific cleaning requirements in conjunction with the Tenancy Standard Cleaning at the building, please contact your Building Management Team

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Chemical Free Cleaning

All cleaning is undertaken with a chemical free basis together with Eco Sustainable products. The base building preferred cleaning solution is produced onsite and is available via the cleaners upon request.

All cleaning including that undertaken by contractors and tenant service providers will need to observe and comply with the chemical free ethos.

120 Collins Street does get audited for Clean and Green certification as such compliance is essential for the building to retain its credentials.

Chemical Free Cleaning
Tenancy Standard Cleaning

Scope of works included in Tenancy Standard Cleaning:

The cleaning of the tenancy is agreed as part of the cleaning contract. The frequency with which different aspects of the tenancy will be cleaned/maintained is captured below.

Definitions:

* Spot clean – cleaning not requiring the use of mechanical apparatus or specialised cleaning agents or specialised contractors, which can reasonably be completed by normal cleaning staff, without impacting their normal duties on that day.

** Thorough clean – defined as cleaning the item to return it to as-new condition, taking into account the fair wear and tear of the surface.

*** Co-ordinated thorough clean – Tenants can log a request with the Investa Help Desk to instruct the cleaners to do a staged clean to all workstations that are completely clear of documents, four times per annum.

**** Standard Kitchen - 1 sink, small bench top, 1 refrigerator, microwave oven and dishwasher, up to 2 tables and 8 chairs per tenancy.

Item
Scope
Floors
  • To be highly presentable, free of scratches and maintained
  • To be free of any rubbish, loose papers, and debris or spillages, and left in a dry non-slip, safe condition
Carpet
  • To be cleaned and presentable
  • To be free of any tracking in heavy traffic areas
Walls and Doors
  • To be spot cleaned
  • Entry doors, including all stainless steel, aluminium, push foot plates and adjoining glass are to be clean and free of marks.

Furniture and Bins
  • To be clean and presentable
  • To be properly positioned 
  • Loose rugs are to be clean and presentable and properly positioned.
Bins
  • To be empty, including recycling bins, and, where applicable, liners replaced.
  • Signage on bins is to be intact, correctly positioned, and free of graffiti.

General Cleaning
  • Corners and floor junctions are to be clean and presentable.
  • Skirtings are to be clean and presentable.
  • Ledges, frames, partition, cable ducts and all horizontal surfaces are to be clean and presentable.
  • Fans, pictures, frames, directories, power, and light switches are clean and presentable.
  • Lights are to be clean and presentable.
  • Pot plants are to be free of rubbish.
  • Glass partitions, doors, and mirrors are free from marks and stains.
  • Supply and exhaust registers are to be clean.
  • Stairwells (internal between tenant floors) to be free of dust and clean and presentable
  • Any blinds exposed blinds are clean and presentable; and
  • Dust, dirt, debris, and build-up are removed from any readily movable furniture or equipment.
Kitchen
  • Kitchen surfaces to be clean and presentable, including all surfaces, bins cleaned and sanitised, cabinets, refrigerator, and hot/cold water units.
Glazing and Signage
  • Glazing is to be clean and presentable.
  • Signage is to be clean and presentable.
Examples of excluded items:
  • Under desk bins
  • Workstations/desks and monitors are excluded from the Standard Service
  • Cleaning to external areas specific to a tenant or accessible to a tenant only
  • Partition glass thorough clean**
  • Tenant reception foyer glass internal/external thorough clean**
  • Data/comms rooms
  • Architectural features
  • Internal staircases
  • Stripping and sealing floors
Typical Tenancy Special Cleaning Requests

Rates for the cleaning requests below will be quoted by the current base-building contractor based on the service and frequency required by the tenant.

Any additional or specific cleaning requirements you may have within your tenancy can be requested via the Investa Connect Help Desk on an as needed basis.

Investa's focus on environmental performance and sustainable building practices extend to the way we clean our buildings. We choose to partner with like-minded cleaning service providers to ensure, where possible, environmentally friendly work practices and products are used to maintain a clean, healthy environment for all tenants.

Our cleaning practices have been recognised through the buildings WELL Health Safety Seal. You can find more about this rating in the sustainability section of this document.

Item
Charge Calculation
Dishwashers – Daily load/unload each
Fridge – Monthly clean each
Dishwasher – Periodic thorough clean each
Microwave – Monthly thorough clean each
Benchtops and sink – Daily clean (only if clear) each
Internal toilets – Daily clean and Weekly detail clean and consumables m2
Internal showers – Daily clean and Weekly detail clean m2
Desktops – Daily clear of mugs/glasses/cups to the kitchen each
Stove – Monthly clean each
Hand towels provision – only per pack
Internal glass – Monthly wash m2
Meeting room – Monthly steam shampoo m2
Internal kitchen – Monthly detail clean each
Kitchen, dishwasher, benchtop – Monday morning clean each
Tenancy area – Cleaning at the requested time – daily m2
Disinfection clean – on request m2

Waste and Recycling

Industry best practice waste and recycling is important to Investa. All waste must be separated at the source into the relevant standard waste streams within your tenancy. This ensures maximum recycling recovery and disposal, contributing to Investa’s waste and circular economy targets.

At a minimum, the following streams must be included in your fitout and tenancy design:

Landfill Bins

Organics Recycling

Paper & Cardboard Recycling

Mixed Recycling

For all non-CDS containers and other mixed recycling.

Simply Cups

Coffee Cup Recycling

Secure Document Destruction

Tenant Managed Stream
Specialised Recycling

Specialised periodic recycling initiatives held by the building owner include:

  • Coffee pod recycling via the Nespresso Recycling Program (this is to be managed by the tenant, noting weight data is to be shared with Building Management on a quarterly basis)
  • Fluoro Tube Recycling
  • E-waste Recycling
  • Hard Waste

Investa are continuously reviewing opportunities to further increase their diversion from landfill. Please contact your Facilities Manager to discuss the additional recycling services in your building where applicable.

Design Criteria for Waste and Recycling Systems

You should apply the following design criteria to all new tenancy fitout designs to ensure best practice waste & recycling systems.

Under desk bins are not permitted within Investa buildings as studies have shown that the use of these systems reduce the capture of clean recycling in an office environment.

  • Open Plan Offices

    Open-plan office areas should allow for the inclusion of waste and recycling stations and approved signage in various points across each floor or within utility areas. Each waste and recycling station should include the following components:

    • Landfill waste bin;
    • Paper recycling bin.

  • Kitchens and Kitchenettes

    All kitchen areas should allow for:

    • Food Organics
    • (Organics bins to capture food scraps and coffee grounds. Kitchen Bench Caddy’s are recommended to hold organics. Allocation of the caddy to be placed in an alternative location to the standard bin station, which aids improved and clean recycling.)
    • Landfill
    • Mixed Recycling
    • Container Deposit Scheme

    The size of these bins implemented are dependent on the number of staff per floor.

  • Utility areas:

    All Utility/Printer areas should allow for the inclusion of:

    • Paper recycling bins (240L) sufficient to meet the number of staff serviced by that utility area;
    • Cardboard (flattened) Recycling area sufficient to meet the number of staff serviced by that utility area;
    • Toner and Ink Cartridge Recycling Bins;
    • Secure Document Destruction bins (240L) if the tenant requires this service;
    • Landfill bin
Supply of Bins

You are responsible for the supply and maintenance of any bins within your space.

All bins in the tenancy must be colour coded in accordance with the following diagram which meets the National Waste Standard Colour Coding. Within kitchenette areas, designers can consider housing the bins within joinery units.

Where bins are located within joinery units they must remain easily accessible by users to ensure that rubbish/recycling can be disposed of without physically touching the bin itself.

  • Where joinery enclosures are used, they must:

    • Be large enough to house the bin with the lid in an open position.
    • Allow for appropriate pictured signage to be displayed.
    • Be designed such that the front of the enclosure can be opened to facilitate easy removal of the bin by cleaners.
    • Ensure no drawer systems are in place as these do not meet best practice. To reduce contamination, it is recommended an opening is created at the top of the joinery for waste disposal, this will not require staff to touch joinery at any time.

  • ‘Recycling Stations’ or ‘Bin Hubs’ are widely accepted in the Commercial Building Office. For best practice recycling recovery please ensure the following is met:

    • Ensure the bin station is in line of sight of your staff where appropriate.
    • Implement one station per 20-25 people to ensure waste stations do not exceed capacity.
    • Implement organics recycling in kitchens only with a separate ‘Kitchen Caddy’ to minimise contamination.

    All joinery designs are to be approved by Investa Facilities Management to ensure these units meet best practice recycling and waste management.

Waste Signage

All bins and joinery enclosures must be fitted with appropriate signage. Investa standard waste signage is available to download here.

Waste Signage Fitout
DAS

In Building Distributed Antenna System (DAS)

This building has an in-building DAS that provides mobile coverage for the following carriers:
  • Telstra
  • Optus
  • VHA

The following fixed line providers are located in the building for the connection of internet services:

  • Telstra
  • Optus
  • TPG including sub brands
  • Vocus including sub brands

Further information can be found on the Connectivity Index website or in the Building Technical Specification Tab.

Lifts

Type of lift
Number of lifts
Floors of service
Low Rise Lifts 4

B1, - 12
Medium Rise Lifts 4 B1, G, 12-21
High Rise Lifts 6 B1, G, 23-38
Sky Rise Lifts 5

B1, G, 38-50
Car Park Lift 1 B2 - CS
Podium Lifts 2 RS - 4
Goods Lift

1

 B1 -51
Professional Chambers Lift 1 G - 3
St Michaels Lift 1 Cs - 3

Power and Standby Generator Testing

Essential services are tested annually as part of the Annual Fire Safety Statement (AFSS).

Dates and times of power shutdowns will be broadcast to all tenants via the Investa Connect Help Desk in the months leading up to the test dates.

Important note on Tenancy Light and Power

The annual power supply test (shut down) is conducted to ensure that the building is fire compliant and to carry out maintenance of critical supplies. These tests are reserved primarily for the purpose of testing and maintenance of essential services and will require isolation of the incoming electrical supply. As a result, tenant and base building light and power supply will be impacted.

To ensure that testing is not compromised, full cooperation and participation is required.

Important note on Condenser Water during Power Shutdowns

If you use building condenser water for your computer room and/or auxiliary air conditioning units, you should be aware that there will be a loss of condenser water during the annual testing procedure. Systems that do not possess condenser water flow sensing and associated compressor interlocks may trip out on high pressure at these times. We recommend tenants have personnel on standby to monitor critical areas and reset any units as required, after the testing period.

Fire Systems and Services

As part of the building’s annual compliance, the Building Management Team completes an Annual Fire Safety Statement (AFSS), which is then certified by the base build fire consultants, before being submitted to Council. As part of the AFSS, there is an annual testing regime of the essential services which includes:

  • Emergency Power Supply
  • Smoke detectors;
  • Sprinkler heads;
  • Emergency exit doors;
  • Emergency and exit lights;
  • Hydrants and hose reels;
  • Fire Engineered Solutions (FESs).

This list is not exhaustive, and a range of additional building services are tested as part of the AFSS.

Your Building Management Team test these items on your behalf and require access to tenancies for this purpose on a quarterly to annual basis (depending on the item).

We ask for tenants’ co-operation in facilitating such access, requests for which will be communicated to tenants in advance via broadcast.

Should you require information on the following services, please refer to:

  • Fire Warden Training.
  • Emergency Planning Committee.
  • Additional warden training, such as Bomb Threat training.

Mechanical & Air Conditioning

Air conditioning hours at 120 Collins are 8:00am – 6:00pm Monday to Friday, not including public holidays.

After hours air conditioning (AHAC) may be requested by logging a request through the Investa Connect Help Desk.

AHAC is currently charged at $60.00 plus GST per hour and will be billed via your monthly tenant invoice as a sundry charge.

Air Conditioning_Mint

Hydraulic Systems and Plumbing Services

All hydraulic plant equipment, materials, sanitary fixtures, and tapware associated with the hydraulic services are of the highest quality; constructed and maintained to conform with the relevant Australian standards.

The hydraulic services consist of the following:

  • Sewer drainage.
  • Stormwater and sub-soil drainage.
  • Grease waste drainage.
  • Sanitary plumbing.
  • Cold water service.
  • Hot water service.
  • Fire hydrant and hose reel service.
  • Downpipe and roof drainage.
  • Dedicated cooling tower supply.

Should you require a plumber or similar contractor for assistance with a fitout related issue, you may contact the Building Management Team via the Investa Connect Help Desk, who would be happy to recommend or arrange for a base build plumber to attend. Costs would be recharged to the tenant as a sundry charge on the monthly invoice. Alternatively, you may contact base build contractors directly to make your own arrangements.

Hydraulics